Frequently asked Questions
How can I open a trading account?
It's simple and fast. Click Register, fill out the form, and upon completion you will receive an email with all the details for entering your Personal Account and trading platform.
How long does it take to open a trading account?
Opening an account will take less than 3 minutes if all the information provided is correct. How can I open a business account?
Do I need to send documents to open an account?
Yes. All account holders must send proof of identity and residence.
How can I start trading? Do I need to download any software for this?
If you have already opened a trading account, received your login details by email, sent your identity documents to verify your account and made a deposit; the next step is to log into the trading platform and you can start.
What account currencies do you offer?
Currently we only offer accounts in EURO.
What currencies are most traded?
Most popular currencies: USD, EUR, GBP, JPY, CHF, CAD, AUD.
Do you charge a monthly trade fee?
No, we do not charge a monthly trade fee.
How can I change my password?
You can change your password yourself in your Personal Account
What is the minimum deposit?
The minimum deposit for a real account is 1000 EURO.
Is my money safe? Where are my funds stored?
Clients' money is kept in segregated bank accounts. These accounts can only be affected by the customers themselves.
What are the sales hours?
Trading on the foreign exchange market works around the clock from 23:00 Sunday to 23:00 Friday. Please note that Metals, Gold and Silver (symbols: XAU and XAG) have different trading times as trading instruments. Business sessions on weekdays from 0:00 to 23:00 Server Time. Trading opens on Sunday at 23:05 and closes on Friday at 23:00. The cryptocurrency is available for trading 24/7.
Do you offer fixed spreads?
No, nuestros spreads son variables
What leverage do you offer?
We offer leverage 1: 1000 - 1: 200 - 1: 100
Will my open positions and orders be closed if I log out?
No, we do not interfere with your trade. Your positions will not be lost if you go offline as trading on the trade server continues without interruption.
What are swaps?
This is the cost of moving a trading position from the current day to the next. The overnight interbank rate is commonly used to calculate the cost.